"It Takes a Village": On UX Librarianship and Building UX Capacity in Libraries

With growing interest in applying user experience (UX) methods to improve library interfaces, spaces, and services, it is critical to gain a deeper understanding of the organizational factors influencing libraries' adoption and incorporation of UX expertise. This article reports the results of...

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Bibliographic Details
Published in:Journal of library administration 2017-02, Vol.57 (2), p.194-214
Main Author: MacDonald, Craig M.
Format: Article
Language:English
Subjects:
Buildings
Gain
Interfaces
Librarians
Libraries
library culture
Organizational aspects
Technology adoption
User experience
User interfaces
UX librarianship
Villages
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Description
Summary:With growing interest in applying user experience (UX) methods to improve library interfaces, spaces, and services, it is critical to gain a deeper understanding of the organizational factors influencing libraries' adoption and incorporation of UX expertise. This article reports the results of semi-structured interviews with 16 UX librarians and focuses on how the positions were created, the benefits they have brought to their library, their biggest challenges, and the extent that their work is understood throughout the library. The article concludes with a preliminary model of library UX maturity and six critical directions for the future of UX librarianship.
ISSN:0193-0826
1540-3564
DOI:10.1080/01930826.2016.1232942