Strategies used by nursing staff in situations of workplace violence in a haemodialysis unit

To identify strategies that nursing staff use at a haemodialysis unit in situations of violence by patients during care. Qualitative descriptive and exploratory research with focus groups and the participation of eight workers of the nursing staff of a private haemodialysis unit in southern Brazil....

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Bibliographic Details
Published in:Revista gaúcha de enfermagem 2017-06, Vol.38 (2), p.e58788-e58788
Main Authors: Cordenuzzi, Onélia da Costa Pedro, Lima, Suzinara Beatriz Soares de, Prestes, Francine Cassol, Beck, Carmem Lúcia Colomé, Silva, Rosângela Marion da, Pai, Daiane Dal
Format: Article
Language:eng ; por
Subjects:
Adult
Attitude of Health Personnel
Brazil
Female
Focus Groups
Hemodialysis Units, Hospital
Humans
Male
Middle Aged
Negotiating
Nurse-Patient Relations
Nurses - psychology
Nursing Assistants - psychology
Nursing Staff, Hospital - psychology
Qualitative Research
Workplace Violence - prevention & control
Workplace Violence - psychology
Young Adult
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Summary:To identify strategies that nursing staff use at a haemodialysis unit in situations of violence by patients during care. Qualitative descriptive and exploratory research with focus groups and the participation of eight workers of the nursing staff of a private haemodialysis unit in southern Brazil. The data were subjected to thematic content analysis. The adopted strategies are described in the following categories: Tolerating violence due to the patient's health condition; Working around conflicting situations and giving in to patient's requests; Adopting a position of rejection to violence; and Staying away from the aggressor patient. Workers and, above all, the institution in the role of mediator, must work together to prevent and discourage violence in the workplace.
ISSN:0102-6933
DOI:10.1590/1983-1447.2017.02.58788