Sense of community, organizational commitment and quality of services

• Published in: International journal of health care quality assurance incorporating Leadership in health services 2017-10, Vol.30 (4), p.378-393
• Main Authors: Lampinen, Mai-Stiina, Suutala, ElinaAnnikki, Konu, Anne Irmeli
• Format: Article
• Language: English
• Subjects: Adult; Appreciation; Attitude of Health Personnel; Belonging; Discriminant analysis; Employees; Exploratory factor analysis; Factor Analysis, Statistical; Female; Finland; Health administration; Health care management; Humans; Interprofessional Relations; Job Satisfaction; Leadership; Literature reviews; Male; Middle management; Middle managers; Organizational commitment; Organizational Culture; Quality of Health Care; Quality of service; Questionnaires; Response rates; Sense of community; Surveys and Questionnaires; Trust; Workplace; Workplaces
• ISSN: 1751-1879; 1751-1887
• DOI: 10.1108/LHS-06-2016-0025

Purpose The purpose of this paper is to examine how factors associated with a sense of community in the workplace are connected with organizational commitment and the quality of services among frontline managers and middle managers in social and health care services in Finland. Design/methodology/approach A questionnaire designed specifically for this research was sent to 241 lower-level and middle-level managers in social and health care services in central Finland. A total of 136 managers completed the questionnaire (response rate 56 per cent). The results were analyzed using descriptive statistics, exploratory factor analysis, Spearman’s rank-order correlation coefficient and multiple linear regression analyses. Findings The study showed that feeling a sense of belonging, mutual trust and appreciation, and open interaction among colleagues were connected to organizational commitment for frontline managers and middle managers in social and health care services in Finland. Correspondingly, an open flow of information in the organization, job meaningfulness and appreciation received from managers’ superiors were connected to the quality of services. Originality/value This study provides information on the factors that influence social and health care managers’ organizational commitment and on items connected to their experience of the quality of services.