Use of a Hands Free, Instantaneous, Closed-Loop Communication Device Improves Perception of Communication and Workflow Integration in an Academic Teaching Hospital: A Pilot Study

• Published in: Journal of medical systems 2018-01, Vol.42 (1), p.4-6, Article 4
• Main Authors: Fang, Daniel Z, Patil, Teja, Belitskaya-Levy, Ilana, Yeung, Marianne, Posley, Keith, Allaudeen, Nazima
• Format: Article
• Language: English
• Subjects: Adult; Communication; Communication devices; Communications systems; Correlation analysis; Education & Training; Efficiency, Organizational; Electronic devices; Emergency medical care; Emergency medical services; Female; Health care; Health Informatics; Health Sciences; Hospitals, Teaching - organization & administration; Humans; Information flow; Integration; Internship and Residency; Interprofessional Relations; Male; Medical personnel; Medical Staff, Hospital; Medicine; Medicine & Public Health; Middle Aged; Nursing; Paging; Paging systems; Patient Care Team; Perception; Physicians; Pilot Projects; Polls & surveys; Prospective Studies; Qualitative analysis; Quality of Health Care; Statistics for Life Sciences; Teach-Back Communication - organization & administration; Workflow
• ISSN: 0148-5598; 1573-689X
• DOI: 10.1007/s10916-017-0864-7

Efficient and effective communication between providers is critical to quality patient care within a hospital system. Hands free communication devices (HFCD) allow instantaneous, closed-loop communication between physicians and other members of a multidisciplinary team, providing a communication advantage over traditional pager systems. HFCD have been shown to decrease emergency room interruptions, improve nursing communication, improve speed of information flow, and eliminate health care waste. We evaluated the integration of an HFCD with an existing alphanumeric paging system on an acute inpatient medicine service. We conducted a prospective, observational, survey-based study over twenty-four weeks in an academic tertiary care center with attending physicians and residents. Our intervention involved the implementation of an HFCD alongside the existing paging system. Fifty-six pre and post surveys evaluated the perception of improvement in communication and the integration of the HFCD into existing workflow. We saw significant improvements in the ability of an HFCD to help physicians communicate thoughts clearly, communicate thoughts effectively, reach team members, reach ancillary staff, and stay informed about patients. Physicians also reported better workflow integration during admissions, rounds, discharge, and teaching sessions. Qualitative data from post surveys demonstrated that the greatest strengths of the HFCD included the ability to reach colleagues and staff quickly, provide instant access to individuals of the care team, and improve overall communication. Integration of an instantaneous, hands free, closed loop communication system alongside the existing pager system can provide improvements in the perceptions of communication and workflow integration in an academic medicine service. Future studies are needed to correlate these subjective findings with objective measures of quality and safety.