How lean/TQ helps deter cooking the books

While publicly available financial reports are receiving appropriate attention as sources of verifiable information, internal performance management systems also require careful scrutiny. Competitive information that characterizes company processes is aggregated and averaged to the point that it hid...

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Bibliographic Details
Published in:Cost management 2003-05, Vol.17 (3), p.5
Main Author: Schonberger, Richard J
Format: Magazinearticle
Language:English
Subjects:
Accountability
Business metrics
Customers
Executives
Lean manufacturing
Performance management
Regulatory reform
Total quality
Online Access:Get full text
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Summary:While publicly available financial reports are receiving appropriate attention as sources of verifiable information, internal performance management systems also require careful scrutiny. Competitive information that characterizes company processes is aggregated and averaged to the point that it hides opportunities for meaningful operational decision making and creates a place to hide for those who would prefer to hide their actual performance. Coupling lean and total quality management techniques creates a checks and balances system of performance measurements that track raw numbers that require the involvement of too many people to easily falsify.