Just Don't Ask If They're in PJs

THAT OPERATOR taking your next order may not be in Mumbai; she might be sitting in her bedroom. A growing number of companies are hiring U.S. home-based call agents as an alternative to more expensive in-house operators or less-qualified offshore call centers.

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Bibliographic Details
Published in:Newsweek 2005-02, Vol.145 (8), p.E6
Main Author: Stern, Linda
Format: Magazinearticle
Language:English
Subjects:
Call centers
Customer satisfaction
Customer services
Service introduction
Work at home
Workers
Online Access:Get full text
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Description
Summary:THAT OPERATOR taking your next order may not be in Mumbai; she might be sitting in her bedroom. A growing number of companies are hiring U.S. home-based call agents as an alternative to more expensive in-house operators or less-qualified offshore call centers.
ISSN:0028-9604
1069-840X