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Master Industries Inc. implemented W. Edwards Deming's 14 points and management philosophy and incorporated his teachings about how businesses are systems that can delight, not just satisfy customers. The company also began to use statistical process control (SPC), another key element in Deming...

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Bibliographic Details
Published in:Quality progress 2002-01, Vol.35 (1), p.60
Main Authors: Long, Jeffrey Alan, Castellano, Joseph F, Roehm, Harper A
Format: Magazinearticle
Language:English
Subjects:
Customer satisfaction
Manufacturing
Statistical process control
Online Access:Get full text
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Summary:Master Industries Inc. implemented W. Edwards Deming's 14 points and management philosophy and incorporated his teachings about how businesses are systems that can delight, not just satisfy customers. The company also began to use statistical process control (SPC), another key element in Deming's philosophy. As a result, Master Industries developed a customer focused and employee oriented culture committed to continuous improvement. The company's most recent effort involve the teachings and philosophy of Eliyahu M. Goldratt, who developed throughput accounting (TA) and a five-step process for managing constraints. Master Industries has integrated Deming's SPC with Goldratt's TA.
ISSN:0033-524X