Confrontations in health service management: Insights from drama theory

This paper illustrates the contribution that drama theory can make to the analysis and handling of collaboration and conflict in the arena of health management. `Joined up working' is a contemporary imperative in the public sector, yet differences in positions between partner organisations can...

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Bibliographic Details
Published in:European journal of operational research 2002-11, Vol.142 (3), p.610-624
Main Author: Bryant, James W.
Format: Article
Language:English
Subjects:
Conflict resolution
Confrontation analysis
Drama
Drama theory
Health care
Health care industry
Health services
Management
Operations research
Societies and institutions
Strategic planning
Studies
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Summary:This paper illustrates the contribution that drama theory can make to the analysis and handling of collaboration and conflict in the arena of health management. `Joined up working' is a contemporary imperative in the public sector, yet differences in positions between partner organisations can imperil a successful outcome. Confrontation analysis, a specific technique based on drama theory, enables the modelling of such situations and the exploration of ways of addressing the dilemmas that can stand in the way of a resolution of the conflicts of partnership working. A number of vignettes based on analyses conducted by participants in health service organisations are included to illustrate the approach.
ISSN:0377-2217
1872-6860
DOI:10.1016/S0377-2217(01)00315-0