Association Between Patient Experience With Patient-Reported Outcome Measurements and Overall Satisfaction With Care in Neurology

There has been increasing focus on both patient-reported outcome measurement (PROM) collection and patient satisfaction ratings; nevertheless, little is known about their relationship. To determine the association between patient experience with PROM collection and visit satisfaction and to identify...

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Bibliographic Details
Published in:Value in health 2019-05, Vol.22 (5), p.555-563
Main Authors: Lapin, Brittany R., Honomichl, Ryan D., Thompson, Nicolas R., Rose, Susannah, Sugano, David, Udeh, Belinda, Katzan, Irene L.
Format: Article
Language:English
Subjects:
Clinical outcomes
Communication
Cross-Sectional Studies
Female
Health care
Health care industry
Humans
Low income groups
Male
Measurement
Middle Aged
Neurology
Patient Reported Outcome Measures
Patient Satisfaction
patient-provider communication
Physician patient relationships
Physician-Patient Relations
Physicians
Polls & surveys
Quality of care
Regression analysis
Surveys and Questionnaires
Women
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Summary:There has been increasing focus on both patient-reported outcome measurement (PROM) collection and patient satisfaction ratings; nevertheless, little is known about their relationship. To determine the association between patient experience with PROM collection and visit satisfaction and to identify characteristics of better ratings for each. This cross-sectional observational study included all patients seen in 15 neurological clinics who completed PROMs as well as 6 questions on the patient experience with PROMs at least once from October 1, 2015 to December 31, 2016. Visit satisfaction was evaluated using a composite measure of physician communication, overall physician rating, and the likelihood of recommending that physician as indicated on the Clinician and Group Consumer Assessment of Healthcare Providers and Systems survey. Predictors of PROM experience and satisfaction were identified using proportional odds and logistic regression models, respectively. There were 6454 patients (average age 58 ± 15 years, 59% women) who completed PROMs and responded to the Clinician and Group Consumer Assessment of Healthcare Providers and Systems survey. There were significant positive associations between each PROM experience question and visit satisfaction (r = 0.11-0.19; P
ISSN:1098-3015
1524-4733
DOI:10.1016/j.jval.2019.02.007