A national survey of nurse practitioners’ patient satisfaction outcomes

•The overall NP satisfaction ratings given by patients were very high.•Medicaid patients rated NPs’ communication skills as high as other providers.•Seventy percent of patients identified MDs as their provider compared to less than 1% NP. The research findings about nurse practitioner (NP) patient e...

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Bibliographic Details
Published in:Nursing outlook 2019-11, Vol.67 (6), p.707-712
Main Authors: Kippenbrock, Thomas, Emory, Jan, Lee, Peggy, Odell, Ellen, Buron, Bill, Morrison, Breanna
Format: Article
Language:English
Subjects:
Adult
Female
Humans
Male
Middle Aged
Nurse Practitioners
Nurse Practitioners - statistics & numerical data
Nurse-Patient Relations
Nursing
Patient Satisfaction
Patient Satisfaction - statistics & numerical data
Physician-Patient Relations
Physicians - statistics & numerical data
Primary Health Care - statistics & numerical data
Quality Improvement
Surveys and Questionnaires
United States
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Summary:•The overall NP satisfaction ratings given by patients were very high.•Medicaid patients rated NPs’ communication skills as high as other providers.•Seventy percent of patients identified MDs as their provider compared to less than 1% NP. The research findings about nurse practitioner (NP) patient experiences (satisfaction) are limited to small sample sizes from local community clinics. No national studies with large sample sizes were found. To analyze responses from the Consumer Assessment of Healthcare Providers and Systems survey and compare the patient experiences from four different provider categories. Secondary data analysis was completed on survey responses from 53,885 patients. In the sample, medical doctor providers were disproportionately represented in greater number than NPs, doctor of osteopathy, or physician assistant. Further analysis comparing patient experiences between providers revealed NP to be rated significantly higher than their colleagues. Recognizing the factors associated with patient satisfaction with their providers can lead to improvements in patient-provider interactions that can result in increased quality of care. Policy makers should find opportunities to employ NP in primary care settings and achieve greater patient satisfaction that can influence outcomes associated with patient-centered care initiatives.
ISSN:0029-6554
1528-3968
DOI:10.1016/j.outlook.2019.04.010