Strengths-based behavioral telehealth with sexual and gender diverse clients at Center on Halsted

The COVID-19 pandemic necessitated an immediate response and rapid transition from traditional face-to-face behavioral health services to behavioral telehealth at an organization serving sexual and gender diverse (SGD) individuals in Chicago. In this practice innovations article, we explore the unfo...

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Bibliographic Details
Published in:Social work in health care 2021, Vol.60 (1), p.78-92
Main Authors: Swenson, Ing, Gates, Trevor G., Dentato, Michael P., Kelly, Brian L.
Format: Article
Language:English
Subjects:
behavioral health
bisexual
Case studies
Chicago - epidemiology
counseling
COVID-19
COVID-19 - epidemiology
gay
Gender
Health behavior
Health care access
Health services
Healthcare Disparities - organization & administration
Humans
Innovations
Leadership
lesbian
Loneliness
Mental Health Services - organization & administration
Pandemics
Public health
queer
SARS-CoV-2
Sexual and gender diversity
Sexual and Gender Minorities
Teams
telehealth
Telemedicine
Telemedicine - organization & administration
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Summary:The COVID-19 pandemic necessitated an immediate response and rapid transition from traditional face-to-face behavioral health services to behavioral telehealth at an organization serving sexual and gender diverse (SGD) individuals in Chicago. In this practice innovations article, we explore the unfolding public health crisis and the impact on service delivery for SGD individuals. Using a large multi-service organization as a case study, this paper describes how key members of the staff and leadership team shifted services online as a means of responding to isolation, loneliness, and disparities in access to healthcare for Chicago SGD communities. Lessons learned and practice recommendations are presented.
ISSN:0098-1389
1541-034X
DOI:10.1080/00981389.2021.1885561