Best practice in the implementation of telehealth-based supportive cancer care: Using research evidence and discipline-based guidance

• Published in: Patient education and counseling 2021-11, Vol.104 (11), p.2682-2699
• Main Authors: Spelten, Evelien.R., Hardman, Ruth.N., Pike, Kerryn.E., Yuen, Eva.Y.N., Wilson, Carlene
• Format: Article
• Language: English
• Subjects: Allied health; Ehealth; Nursing; Patient centred care; Quality of care; Supportive cancer care; Telehealth; Telemedicine
• ISSN: 0738-3991; 1873-5134
• DOI: 10.1016/j.pec.2021.04.006

•Literature as well as professional guidelines on telehealth were reviewed.•There is limited attention to health care provider issues in delivering telehealth.•Key recommendations for optimising supportive cancer care telehealth are made. To investigate what factors need consideration for telehealth services for cancer supportive care, given the rapid transition to telehealth as a result of COVID-19. A scoping review and a review of current guidance and guidelines provided by professional bodies, representing relevant discipline groups for cancer supportive care, were conducted. We identified 19 papers and 23 telehealth guidance documents. The results highlight how the characteristics of patient group and healthcare provider influence the acceptability and utility of the service and establish a minimum set of preconditions. The reviews primarily examined patient-focused difficulties or issues with acceptability and efficacy, with only a minority highlighting how provider issues might also be implicated. By contrast, the guidance and guidelines described a need to address skills gaps in providing and receiving support through telehealth. The capacity and willingness of services to adapt, in the context of COVID-19, is reassuring. It is important that the impact of the move to telehealth on service quality is assessed and systems put in place to ensure sustainability, acceptability, and adaptability. Key recommendations can be made to assist service telehealth optimisation, many of which apply irrespective of the specific service focus.