The VA Storybook Program: Humanizing Care With Nurse Stories

The Veterans Affairs (VA) Storybook Program was developed to enhance nurse-patient relationships and satisfaction with care. Personal stories about nurses were distributed to patients on a medical/surgical unit. Quantitative and qualitative evaluation data were collected from patients and nurses to...

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Bibliographic Details
Published in:Nursing science quarterly 2021-10, Vol.34 (4), p.398-404
Main Authors: Roberts, Tonya J., Ringler, Thor, Jovaag, Seth
Format: Article
Language:English
Subjects:
Medical-surgical nursing
Nurse patient relationships
Nurses
Nursing
Nursing care
Nursing theory
Patient satisfaction
Patient-centered care
Patients
Veterans
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Summary:The Veterans Affairs (VA) Storybook Program was developed to enhance nurse-patient relationships and satisfaction with care. Personal stories about nurses were distributed to patients on a medical/surgical unit. Quantitative and qualitative evaluation data were collected from patients and nurses to capture patients’ descriptions of nurses and perceptions of program value. Results show patients describe nurses differently after reading the storybook. Patients were highly satisfied with the program, and interviews suggest the stories fostered connection and developed an atmosphere of trust. Story programs may be an effective, structured approach to enhancing nurse-patient relationships.
ISSN:0894-3184
1552-7409
DOI:10.1177/08943184211031575