Remote-delivered services during COVID-19: A mixed-methods survey of college counseling center clinicians

The COVID-19 pandemic has drastically increased use of remote-delivered mental health services. This study identifies advantages and limitations of remote-delivered services on college campuses to inform mental health delivery post-pandemic. Methods: Clinicians (n = 30) were asked to evaluate COVID-...

Full description

Saved in:
Bibliographic Details
Published in:Journal of American college health 2024-02, Vol.72 (2), p.423-431
Main Authors: Hersch, Emily, Cohen, Katherine A., Saklecha, Anjay, Williams, Kofoworola D. A., Tan, Yuxi, Lattie, Emily G.
Format: Article
Language:English
Subjects:
Access
Campuses
Clinicians
college students
COVID-19
Data
Health research
Health services
Internet
mental health
Mental health care
Mental health professionals
Mental Health Programs
Mental health services
Mixed methods research
Online Surveys
Pandemics
Polls & surveys
Social isolation
Student health services
technology
telehealth
Telemedicine
Therapeutic alliances
Work environment
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The COVID-19 pandemic has drastically increased use of remote-delivered mental health services. This study identifies advantages and limitations of remote-delivered services on college campuses to inform mental health delivery post-pandemic. Methods: Clinicians (n = 30) were asked to evaluate COVID-19's impact on their work, environment, and wellness in an online survey. Qualitative data was coded using a thematic analysis approach, while quantitative data was analyzed using descriptive statistics. Results: Many clinicians reported benefits of remote services, including increased accessibility, greater convenience, no change in therapeutic alliance, and decreased stress for clinicians. Clinicians also experienced challenges such as social isolation, technological difficulties, and personal/family concerns. Clinicians envisioned a hybrid service combining online and in-person activities post-pandemic. Conclusions: Overall, remote-delivered mental health services on college campuses have potential in increasing treatment quality while highlighting a necessity for further research in hybrid mental health delivery. Supplemental data for this article can be accessed online at https://doi.org/10.1080/07448481.2022.2038178 .
ISSN:0744-8481
1940-3208
DOI:10.1080/07448481.2022.2038178