Building an organizational decision support system for Korea Telecom: A process redesign approach

Organizational decision support systems (ODSSs) are a new type of decision support systems (DSSs) focusing on organization-wide issues rather than individual, group, or departmental issues. Because of its organization-wide scope, a typical ODSS cuts across organizational functions or hierarchical la...

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Bibliographic Details
Published in:Decision Support Systems 1997-04, Vol.19 (4), p.255-269
Main Authors: Kim, Young-Gul, Kim, Hee-Woong, Yoon, Jae-Wook, Ryu, Ho-seong
Format: Article
Language:English
Subjects:
Applied sciences
Computer architecture
Decision support systems
Decision theory. Utility theory
Exact sciences and technology
Investment policy
Network communication
ODSS architecture
Operational research and scientific management
Operational research. Management science
Operations research
Organizational decision support systems
Portfolio theory
Process redesign
Telecommunications industry
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Summary:Organizational decision support systems (ODSSs) are a new type of decision support systems (DSSs) focusing on organization-wide issues rather than individual, group, or departmental issues. Because of its organization-wide scope, a typical ODSS cuts across organizational functions or hierarchical layers. Thus, seamless integration with organization's diverse IS applications running on heterogeneous platforms becomes a critical issue for building a successful ODSS. In this paper, we analyzed the Korea Telecom's (KT) Operations > Maintenance (O&M) division focusing on its investment strategies. We developed a conceptual framework through process redesign, which links O&M investment decisions to performance of its operational branches across the nation. To support the above framework, we also developed a prototype for the KTOM-ODSS with an EIS-like user-friendly interface. When a complete ODSS is implemented on top of various KT transaction processing systems, it will become a critical component of the O > M Integrated Decision Support Environment (IDSE).
ISSN:0167-9236
1873-5797
DOI:10.1016/S0167-9236(96)00066-8