Workflow Systems: Occasions for Success and Failure

Workflow technologies have created considerable discussion within the computer supported cooperative work community. Although a number of theoretical and empirical warnings about the difficulties of workflow systems have appeared, the technologies continue to be built and sold. This paper examines t...

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Bibliographic Details
Published in:Computer supported cooperative work 2000-05, Vol.9 (2), p.189-214
Main Author: Grinter, Rebecca E
Format: Article
Language:English
Subjects:
Cooperative work
Workflow
Workflow management systems
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Summary:Workflow technologies have created considerable discussion within the computer supported cooperative work community. Although a number of theoretical and empirical warnings about the difficulties of workflow systems have appeared, the technologies continue to be built and sold. This paper examines the use of one workflow-like system and outlines three cases when the technology supported the work of its users. Comparing these successful occasions with some reports of difficulties, this paper draws conclusions about the circumstances that led to tool usage.
ISSN:0925-9724
1573-7551
DOI:10.1023/A:1008719814496