Exploring the use of narrative analysis as an operational research method: A case study in voluntary sector evaluation

Operational research frequently has to deal with situations where the perceptions and views of the various stakeholders involved may be quite different. One such situation is provided by the case of the evaluation of the work of voluntary sector groups, where concepts such as quality are frequently...

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Bibliographic Details
Published in:The Journal of the Operational Research Society 2000-06, Vol.51 (6), p.700-711
Main Authors: White, L, Taket, A
Format: Article
Language:English
Subjects:
Business and Management
Case-oriented Paper
Case-Oriented Papers
Collaboration
Communities
Community associations
deconstruction
Deconstructionism
evaluation quality
Funding
Job performance indicators
Literary characters
Management
narrative analysis
Narratives
Operations research
Operations Research/Decision Theory
poststructuralism
practice of OR
Quality control
soft OR methods
Studies
Volunteers
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Summary:Operational research frequently has to deal with situations where the perceptions and views of the various stakeholders involved may be quite different. One such situation is provided by the case of the evaluation of the work of voluntary sector groups, where concepts such as quality are frequently held to be the desired objectives whose achievement should be evaluated, yet where quite different perceptions of these concepts are held by the various parties to the evaluation. Through the use of a case study, this paper illustrates how approaches to narrative analysis like actant analysis and deconstruction can be used alongside other soft OR methods to enable negotiation of common understandings of important concepts like quality.
ISSN:0160-5682
1476-9360
DOI:10.1057/palgrave.jors.2600959