An evaluation of telephone versus videoconference consults for pre-treatment medication history taking by cancer pharmacists

Introduction The primary aim was to compare the successful completion rates of pre-treatment medication history consults conducted by pharmacists with patients either via an unscheduled telephone consult (current standard care) or a scheduled videoconference consult model. Secondary aims were to exa...

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Bibliographic Details
Published in:Journal of telemedicine and telecare 2022-12, Vol.28 (10), p.750-756
Main Authors: Ryan, Marissa, Ward, Elizabeth C, Burns, Clare L, Carrington, Christine, Cuff, Katharine, Mackinnon, Mhairi, Snoswell, Centaine L
Format: Article
Language:English
Subjects:
Patients
Pharmacists
Telemedicine
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Summary:Introduction The primary aim was to compare the successful completion rates of pre-treatment medication history consults conducted by pharmacists with patients either via an unscheduled telephone consult (current standard care) or a scheduled videoconference consult model. Secondary aims were to examine pharmacist perceptions of the telephone and videoconference consults and explore patient (+/− support person) perceptions of videoconference consults. Method Completion data were collected and compared for the two modalities. In addition, pharmacists commented on any positive/negative factors impacting all consults. For the final 35 participants completing a videoconference consult, patients, support people, and pharmacists involved, completed a survey exploring perceptions and satisfaction. Results A significantly higher completion rate (p 
ISSN:1357-633X
1758-1109
DOI:10.1177/1357633X221122140