The effect of task complexity and conflict handling styles on computer-supported negotiations

Prior research has indicated that groups using Negotiation Support Systems (NSS) achieve better outcomes than face-to-face groups. However, these studies indicate that the main source of value added is provided by the Decision Support System (DSS) component, with very little additional value provide...

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Bibliographic Details
Published in:Information & management 2000-06, Vol.37 (4), p.161-168
Main Authors: Jain, Bharat A., Solomon, Janet Stern
Format: Article
Language:English
Subjects:
Applied sciences
Computers
Conflict handling styles
Decision support systems
Decision theory. Utility theory
Electronic meeting systems
Electronics
Exact sciences and technology
Group decision support systems
Materials
Negotiation support systems
Negotiations
Operational research and scientific management
Operational research. Management science
Studies
Value added
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Summary:Prior research has indicated that groups using Negotiation Support Systems (NSS) achieve better outcomes than face-to-face groups. However, these studies indicate that the main source of value added is provided by the Decision Support System (DSS) component, with very little additional value provided by the electronic communication component. This study examines the value added by the electronic communication component, taking into consideration task complexity and conflict handling style of the participants. Both these are likely to impact the extent to which computer-support enhances negotiation outcomes.
ISSN:0378-7206
1872-7530
DOI:10.1016/S0378-7206(99)00049-X