A three-dimensional framework for information technology solutions [Technical note]

Today's information technology products and solutions are becoming increasingly complex and confusing. Customers and solution providers have more product and technology choices than ever before. This complexity will always increase as new products are added to the existing ones. A framework to...

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Bibliographic Details
Published in:IBM systems journal 2000, Vol.39 (2), p.336-359
Main Author: Ricke, D D
Format: Article
Language:English
Subjects:
Alliances
Copper
Customer relationship management
Customers
Design
Enterprise resource planning
Information technology
Interfaces
Knowledge
Protocol
Selection
Semantics
Software
Systems design
Online Access:Get full text
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Description
Summary:Today's information technology products and solutions are becoming increasingly complex and confusing. Customers and solution providers have more product and technology choices than ever before. This complexity will always increase as new products are added to the existing ones. A framework to guide users through these choices is needed. A blueprint is discussed in generic terms, and examples from the transportation industry are used as an analogy to the information technology industry. The basic stack of IBM's Open Blueprint is incorporated into a framework that expands the physical network layer into more granular product layers, so that relationships between purchased products and delivered functions can be determined. This allows users to make more thoughtful decisions in a guided approach as they design solutions.
ISSN:0018-8670
DOI:10.1147/sj.392.0336