Evaluation of dental students' clinical communication skills from three perspective approaches: A cross-sectional study

The communication skills of clinicians are very crucial in providing better health outcomes for patients. Therefore, this study aimed to assess undergraduate dental students' communication skills in relation to their demographics and clinical setting using a three-perspective approach; the stud...

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Published in:European journal of dental education 2024-02, Vol.28 (1), p.106-113
Main Authors: Ab Ghani, Siti Mariam, Mohd Khairuddin, Puteri Nurul Adila, Lim, Tong Wah, Md Sabri, Budi Aslinie, Abdul Hamid, Nor Faharina, Baharuddin, Izyan Hazwani, Schonwetter, Dieter
Format: Article
Language:English
Subjects:
Clinical Competence
Communication
Cross-Sectional Studies
Dental schools
Education, Dental
Educational Measurement
Female
Humans
Male
Medical education
Students
Students, Dental
Students, Medical
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Summary:The communication skills of clinicians are very crucial in providing better health outcomes for patients. Therefore, this study aimed to assess undergraduate dental students' communication skills in relation to their demographics and clinical setting using a three-perspective approach; the student, the patient and the clinical instructor perspective. A cross-sectional study was conducted using validated modified-communication tools; Patient Communication Assessment Instruments (PCAI), Student Communication Assessment Instruments (SCAI) and Clinical Communication Assessment Instruments (CCAI) which included four communication domains. One hundred and seventy-six undergraduate clinical year students were recruited in this study whereby each of them was assessed by a clinical instructor and a randomly selected patient in two settings: Dental Health Education (DHE) and Comprehensive Care (CC) clinic. Comparing the three perspectives, PCAI yielded the highest scores across all domains, followed by SCAI and CCAI (p 
ISSN:1396-5883
1600-0579
DOI:10.1111/eje.12925