An indoor location-based hospital porter management system and trace analysis

• Published in: Health informatics journal 2023-04, Vol.29 (2), p.14604582231183399-14604582231183399
• Main Authors: Lee, Chia-Rong, Chu, Edward T.-H., Shen, Hong-Cheng, Hsu, Juin, Wu, Hui-Mei
• Format: Article
• Language: English
• Subjects: Efficiency; Hospitals; Humans; Workload
• ISSN: 1460-4582; 1741-2811
• DOI: 10.1177/14604582231183399

Porters play an important role in supporting hospital operations. Their responsibilities include transporting patients and medical equipment between wards and departments. They also need to deliver specimens, drugs, and patients’ notes to the correct place at the right time. Therefore, maintaining a trustworthy and reliable porter team is crucial for hospitals to ensure the quality of patient care and smooth the flow of daily operations. However, most existing porter systems lack detailed information about the porter movement process. For example, the location of porters is not transparent to the dispatch center. Thus, the dispatcher does not know if porters are spending all their time providing services. The invisibility makes it difficult for hospitals to assess and improve the efficiency of porter operations. In this work, we first developed an indoor location-based porter management system (LOPS) on top of the infrastructure of indoor positioning services in the hospital National Taiwan University Hospital YunLin Branch. The LOPS provides real-time location information of porters for the dispatcher to prioritize tasks and manage assignments. We then conducted a 5-month field trial to collect porters’ traces. Finally, a series of quantitative analyses were performed to assess the efficiency of porter operations, such as the movement distribution of porters in different time periods and areas, workload distribution among porters, and possible bottlenecks of delivering services. Based on the analysis results, recommendations were given to improve the efficiency of the porter team.