Stimulating and evolving knowledge-oriented improvement processes in a business enterprise

It is observed that concepts of a learning organization and of knowledge management intended to better utilize the intellectual assets of a business enterprise in supporting continuous improvement and innovation are appealing in principle, but difficult to implement in practice. A significant repert...

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Bibliographic Details
Published in:Journal of manufacturing technology management 2004-06, Vol.15 (4), p.325-334
Main Author: Beckett, Ronald C
Format: Article
Language:English
Subjects:
Case studies
Competitive advantage
Explicit knowledge
Innovations
Knowledge acquisition
Knowledge management
Learning
Norms
Organization development
Organizational learning
Performance evaluation
Studies
Total quality
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Summary:It is observed that concepts of a learning organization and of knowledge management intended to better utilize the intellectual assets of a business enterprise in supporting continuous improvement and innovation are appealing in principle, but difficult to implement in practice. A significant repertoire of competencies and practices must be acquired or refined, which takes investment and time. A need for performance measurement to demonstrate benefits is also noted. Two case studies illustrate some issues and strategies associated with the implementation of knowledge-oriented improvement processes. Some "maps" to assist in understanding an enterprise's current position and what may be encountered on the journey ahead are presented.
ISSN:1741-038X
1758-7786
DOI:10.1108/17410380410535026