Reverse logistics: superior performance through focused resource commitments to information technology

A survey of businesses in the automobile aftermarket industry provided insights into how reverse logistics performance can be influenced by a few key strategic decisions. Resource commitment is critical to program performance. However, it is important that the resources be focused on developing info...

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Bibliographic Details
Published in:Transportation research. Part E, Logistics and transportation review Logistics and transportation review, 2005-03, Vol.41 (2), p.77-92
Main Authors: Daugherty, Patricia J., Richey, R.Glenn, Genchev, Stefan E., Chen, Haozhe
Format: Article
Language:English
Subjects:
Information technology
IT capabilities
Logistics
Resource commitment
Reverse logistics
Reverse logistics Resource commitment Information technology IT capabilities Supply chain management
Studies
Supply chain management
Supply chains
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Summary:A survey of businesses in the automobile aftermarket industry provided insights into how reverse logistics performance can be influenced by a few key strategic decisions. Resource commitment is critical to program performance. However, it is important that the resources be focused on developing information technology capabilities. This, no doubt, is reflective of the nature of reverse logistics. Information support––for authorizing, tracking, and handling returns––can positively impact both economic and service quality-related performance.
ISSN:1366-5545
1878-5794
DOI:10.1016/j.tre.2004.04.002