Improving Diabetes Control in a Medicaid Managed Care Population With Complex Needs

• Published in: Permanente journal 2024-03, Vol.28 (1), p.62-67
• Main Authors: Parchman, Michael L, Stefanik-Guizlo, Kelsey, Penfold, Robert B, Holden, Erika, Shah, Avni C
• Format: Article
• Language: English
• Subjects: Diabetes Mellitus - therapy; Educational Status; Glycated Hemoglobin; Humans; Managed Care Programs; Medicaid; United States
• ISSN: 1552-5775; 1552-5775
• DOI: 10.7812/TPP/23.106

People enrolled in Medicaid managed care who struggle with diabetes control often have complex medical, behavioral, and social needs. Here the authors report the results of a program designed to partner with primary care teams to address those needs. A nonprofit organization partnered with a Medicaid managed care plan and a Federally Qualified Health Center in California to enroll people with A1cs 9% in a 12-month program. The program team included a community health worker, certified diabetes care and education specialist/registered dietitian, behavioral health counselor, and registered nurse. They developed patient-led action plans, connected patients to community resources, and supported behavior changes to improve diabetes control. Baseline assessments of behavioral health conditions and social needs were collected. Monthly A1c values were tracked for participants and a comparison group. Of the 51 people enrolled, 83% had at least 1 behavioral health condition. More than 90% reported at least 1 unmet social need. The average monthly A1c among program participants was 0.699 lower than the comparison group post-enrollment ( = .0008), and the disparity in A1c between Hispanic and non-Hispanic White participants at enrollment declined. Participants had high levels of unmet medical, behavioral, and social needs. Addressing these needs resulted in a rapid and sustained improvement in A1c control compared to non-enrollees and a reduction in disparity of control among Hispanic participants. By partnering with a primary care team, a program external to Federally Qualified Health Center primary care can improve clinical outcomes for people with complex needs living with diabetes.