Human Resources and Total Quality Management: Some Case Study Evidence

The growing interest in total quality management programmes is well‐known, although there is some concern that such programmes have, in practice, paid only limited attention to human resource management issues. Uses the findings of a primary case study and two secondary case studies to examine this...

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Bibliographic Details
Published in:Training for quality 1994-04, Vol.2 (1), p.7-13
Main Authors: Beaumont, P.B., Hunter, L.C., Phayre, R.M.
Format: Article
Language:English
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Summary:The growing interest in total quality management programmes is well‐known, although there is some concern that such programmes have, in practice, paid only limited attention to human resource management issues. Uses the findings of a primary case study and two secondary case studies to examine this particular proposition. The basic findings indicate that both the introduction and the operation of total quality management programmes require a consistent management approach, with particular effort being given to making complementary changes in related human resource management practices.
ISSN:0968-4875
DOI:10.1108/09684879410056166