Quality Training: The Key to Quality Improvement

Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme and that training is a critical variable in the success of that prog...

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Bibliographic Details
Published in:Training for quality 1994-08, Vol.2 (2), p.7-12
Main Authors: Motwani, Jaideep G., Frahm, Mary L., Kathawala, Yunus
Format: Article
Language:English
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Summary:Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme and that training is a critical variable in the success of that programme. Improvement involves change, and training prepares employees for the change by providing the skills needed to work as a team member, communicate effectively, and identify and solve problems. A quality training programme requires certain elements for it to be successful: a change in the company’s culture; support of top management; a strategy to guide the company; communicating to employees the reason for quality improvement and how the change will affect them; providing the proper training and providing it at the proper time; and evaluating the training process.
ISSN:0968-4875
DOI:10.1108/09684879410064338