ERP plans and decision-support benefits

Management and implementation of Enterprise Resource Planning (ERP) systems have tended to concentrate on their transactional and record-keeping aspects, rather than on their decision-support capabilities. This paper explores connections between ERP systems and decision support based on the percepti...

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Bibliographic Details
Published in:Decision Support Systems 2005, Vol.38 (4), p.575-590
Main Authors: Holsapple, Clyde W., Sena, Mark P.
Format: Article
Language:English
Subjects:
Applied sciences
Benefits
Decision support
Decision support systems
Decision theory. Utility theory
Enterprise resource planning
ERP systems
Exact sciences and technology
Impacts
Objectives
Operational research and scientific management
Operational research. Management science
Planning. Forecasting
Studies
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Summary:Management and implementation of Enterprise Resource Planning (ERP) systems have tended to concentrate on their transactional and record-keeping aspects, rather than on their decision-support capabilities. This paper explores connections between ERP systems and decision support based on the perceptions of 53 ERP system adopters. It offers new insights into the important objectives that are (and should be) considered in ERP plans, including decision-support objectives. It provides insights into the decision-support benefits of ERP systems. The study also examines relationships between the importance of various objectives in ERP planning and the subsequent realization of decision-support benefits from an ERP system.
ISSN:0167-9236
1873-5797
DOI:10.1016/j.dss.2003.07.001