Total quality "down under": the Australian Quality Award - an innovative model for Business Excellence

Notes the importance of countries beyond Europe in terms of the contribution of valuable ideas to the development of TQM. Looks at the introduction of the Australian Quality Award and its development from 1988 to the present day. Examines in detail the criteria and purpose of the award.

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Bibliographic Details
Published in:TQM magazine 1997-06, Vol.9 (3), p.217-220
Main Authors: Zink, K.J, Schmidt, A, Voß, W
Format: Article
Language:English
Subjects:
Australia
Awards
Awards & honors
Business
Criteria
Customer relationship management
Customer satisfaction
Customer services
Employees
Employment
Excellence
Executives
Performance management
Planning
Quality improvement
Quality management
Quality programmes
Success
Total quality
Total quality management
TQM
Citations: Items that cite this one
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Description
Summary:Notes the importance of countries beyond Europe in terms of the contribution of valuable ideas to the development of TQM. Looks at the introduction of the Australian Quality Award and its development from 1988 to the present day. Examines in detail the criteria and purpose of the award.
ISSN:0954-478X
1754-2731
1758-6887
1754-274X
DOI:10.1108/09544789710169000