Attitudes towards Telemedicine among Pregnant People and Parents of Toddlers in an Urban Safety-net Setting

To understand attitudes towards telemedicine and to further elucidate benefits, disadvantages, and visit preferences in a largely minority, urban safety-net setting. Between 2020 and 2021, pregnant people, and parents of children younger than two years old were recruited from outpatient clinics. Int...

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Bibliographic Details
Published in:Journal of health care for the poor and underserved 2024-05, Vol.35 (2), p.636-657
Main Authors: Bachiller, Karla, Devera, Jean L, Zapata, Lesly P, Zimmerman, Margaux, Hall, Taylor A, Casey, Sharon M, Pierre-Joseph, Natalie, Perkins, Rebecca B
Format: Article
Language:English
Subjects:
Access
Adult
Attitude to Health
Attitudes
Clinics
Content analysis
Coronaviruses
COVID-19
Disruption
Efficiency
Female
Gestational age
Health care access
Health care policy
Health insurance
Health Services Accessibility
Hispanic Americans
Hospitals
Humans
Infant
Interviews
Male
Medicaid
Medicare
Middle Aged
Outpatient clinics
Pandemics
Parents
Parents & parenting
Parents - psychology
Patient safety
Patient satisfaction
Patients
Pediatrics
Pregnancy
Reimbursement
Safety
Safety-net Providers - organization & administration
Schedules
Secondary schools
Telemedicine
Toddlers
Urban Population
Working parents
Young Adult
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Summary:To understand attitudes towards telemedicine and to further elucidate benefits, disadvantages, and visit preferences in a largely minority, urban safety-net setting. Between 2020 and 2021, pregnant people, and parents of children younger than two years old were recruited from outpatient clinics. Interviews were conducted via phone, recorded, transcribed, and translated. Data were analyzed using content analysis. Seventy-four (74) individuals participated including 42 pregnant people and 32 parents. Most participants cited advantages to telemedicine including safety, convenience, improved access, and less disruption of work schedules, and wished to continue to have the telemedicine option available after the pandemic. Patients seeking care in safety-net settings, many of whom are working parents, noted that telemedicine improves access to care by providing an efficient and accessible option that overcomes barriers related to transportation and work schedules. Their experiences highlight the importance of continuing to offer telemedicine services.
ISSN:1049-2089
1548-6869
1548-6869
DOI:10.1353/hpu.2024.a928637