Patient Contentment Regarding Health Education Services at King Saud Medical City in Riyadh, Saudi Arabia

• Published in: Curēus (Palo Alto, CA) CA), 2024-08, Vol.16 (8), p.e66960
• Main Authors: Elnasieh, Abdulrahman M, Alturki, Atheer T, Alhadlaq, Razan, Almesned, Mohammed, Al-Hazm, Akram N, Almajid, Hareth, Ahmad Alayyafi, Waleed, Saad Alzuwaidi, Ahoud, Elnasieh, Mawada A
• Format: Article
• Language: English
• Subjects: Chronic illnesses; Clinical outcomes; Decision making; Educational services; Health care; Health education; Multimedia; Patient education; Patient safety; Patient satisfaction; Questionnaires; Statistical analysis
• ISSN: 2168-8184; 2168-8184
• DOI: 10.7759/cureus.66960

Health education enhances healthcare outcomes and patient satisfaction, and with digitalized methods, it is gaining popularity in high-income nations. Effective education promotes behavioral change, treatment adherence, and overall satisfaction while maintaining interpersonal communication. Despite the strides made in medical advancements for diagnosis and treatment, interpersonal communication remains the primary conduit for information exchange, particularly manifested through health education dialogues between medical practitioners and patients. A cross-sectional study was conducted at King Saud Medical City (KSMC), Riyadh, Saudi Arabia, to assess patient satisfaction with health education services. Data were collected through a structured questionnaire. Data were analyzed by IBM SPSS Statistics for Windows, Version 29 (Released 2021; IBM Corp., Armonk, New York, United States). This study on patient satisfaction with health education at KSMC in Riyadh included 225 participants, predominantly females (67.6% (n=152), mean age 38.5 years). Diabetes was the most prevalent (21.3%, n=48) among participants. Doctors were the primary source of health advice (46.2%, n=104). Structural aspects received high satisfaction (mean score of 31.8), surpassing healthcare provider delivery (mean score of 24.9) and print materials (mean score of 22.7). Demographically, occupation significantly impacted contentment (p-value=0.002), with students exhibiting the highest scores. Logistic regression highlighted patients' occupation (aOR=1.498) and patients' level of education (aOR=0.420) as predictors of contentment. This study highlighted high satisfaction with structural aspects of health education. Occupation, particularly among students, significantly impacts contentment. Tailoring education strategies based on occupation and education levels is crucial for improved patient satisfaction.