Developing an intelligent web information system for minimizing information gap in government agencies and public institutions

• Published in: Expert systems with applications 2008-04, Vol.34 (3), p.1618-1629
• Main Authors: Kim, Tae Hyun, Hong, Gye Hang, Park, Sang Chan
• Format: Article
• Language: English
• Subjects: Data mining; Electronic government; Information gap; Personalization
• ISSN: 0957-4174; 1873-6793
• DOI: 10.1016/j.eswa.2007.01.041

A purpose of a web information service in government agencies and public institutions is in providing various kinds of public information to support decision-making of people. However, people have a difference of information access environment, ability to understand information and information pursuit desire, and so on, so that they have the information gap which affects profit gaps among them. Therefore, we suggest an intelligent web information system for minimizing information gap in government agencies and public institutions so that disadvantaged people can understand web contents and they make the more profit in their economic behaviors. In order to remove information gap, various and useful contents should be designed and managed so that disadvantaged people can understand easily and utilize beneficently. The government agencies and public institutions should provide the disadvantaged people that are experiencing the problem of information gap with the requisite web contents that can be understood by them. This paper discusses the desirable web information system in the government agencies and public institutions based on web intelligence technology such as web mining and web personalization tools for the providing the class of information weakness with the requisite web contents and supporting their successful practical use. We show application of the web information system to Ministry of Agriculture & Forestry (MAF) in Korea.