The IT Value Hierarchy: Using Maslow's Hierarchy of Needs as a Metaphor for Gauging the Maturity Level of Information Technology Use within Competitive Organizations

The purpose of this paper is to present a hierarchy of progressive IT maturity using Maslow's Hierarchy of Needs as a metaphor for articulating the increasing value that can be derived by the application of Information Technology within competitive organizations. The authors refer to this matur...

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Bibliographic Details
Published in:Information systems management 2008-12, Vol.25 (1), p.83-88
Main Authors: Urwiler, Robert, Frolick, Mark N.
Format: Article
Language:English
Subjects:
Applied sciences
Competition
Competitive advantage
Computer science
control theory
systems
Connectivity
Employees
Exact sciences and technology
Hierarchies
Information systems. Data bases
Information technology
IT Leadership
IT Value
IT Value Hierarchy
Leadership
Maturity Model
Memory organisation. Data processing
Organization development
Physiology
Self esteem
Self-actualization
Software
Strategic Use of IT
Studies
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Summary:The purpose of this paper is to present a hierarchy of progressive IT maturity using Maslow's Hierarchy of Needs as a metaphor for articulating the increasing value that can be derived by the application of Information Technology within competitive organizations. The authors refer to this maturity model as the IT Value Hierarchy. Each level of the IT Value Hierarchy is described using examples and comparisons to Maslow's Hierarchy. The model can be used by IT executives as a framework for better explaining and discussing the value of increasingly sophisticated Information Technology use within the enterprise.
ISSN:1058-0530
1934-8703
DOI:10.1080/10580530701777206