The nurse retention, quality of care and patient satisfaction chain

This paper proposes an integrated approach to examining and dealing with the complex issue of nurse recruitment, retention, healthcare quality and patient satisfaction. The paper depicts and describes a generic conceptual framework or chain derived from a review of the literature on nurse recruitmen...

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Bibliographic Details
Published in:International journal of health care quality assurance 2001, Vol.14 (2), p.57-68
Main Authors: Newman, Karin, Maylor, Uvanney, Chansarkar, Bal
Format: Article
Language:English
Subjects:
Advertising campaigns
Conceptual structure
Education
Employee morale
Health care
Health care delivery
Health visiting
Human resources
Literature reviews
Midwifery
Morale
Nurses
Nursing
Patient satisfaction
Professional recruitment
Quality
Quality of care
Recruitment
Retention
Shortages
Training
Workforce
Working conditions
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Summary:This paper proposes an integrated approach to examining and dealing with the complex issue of nurse recruitment, retention, healthcare quality and patient satisfaction. The paper depicts and describes a generic conceptual framework or chain derived from a review of the literature on nurse recruitment and retention, service quality and human resource management. The chain is made up of the following components: NHS and Trust conditions and environment (internal quality) -service capability - nurse satisfaction -nurse retention - quality of patient care - patient satisfaction. The value of the chain is derived from its synthesis and display of the prime constituents or drivers of nurse satisfaction, quality of patient care and satisfaction. From this holistic picture it is possible for both national and local initiatives to be integrated in a mutually reinforcing way in order to achieve improvements in nurse recruitment, retention, quality of care and patient satisfaction.
ISSN:0952-6862
1758-6542
DOI:10.1108/09526860110386500