The nurse retention, quality of care and patient satisfaction chain

This paper proposes an integrated approach to examining and dealing with the complex issue of nurse recruitment, retention, healthcare quality and patient satisfaction. The paper depicts and describes a generic conceptual framework or chain derived from a review of the literature on nurse recruitmen...

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Published in:International journal of health care quality assurance 2001, Vol.14 (2), p.57-68
Main Authors: Newman, Karin, Maylor, Uvanney, Chansarkar, Bal
Format: Article
Language:English
Subjects:
Advertising campaigns
Conceptual structure
Education
Employee morale
Health care
Health care delivery
Health visiting
Human resources
Literature reviews
Midwifery
Morale
Nurses
Nursing
Patient satisfaction
Professional recruitment
Quality
Quality of care
Recruitment
Retention
Shortages
Training
Workforce
Working conditions
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cited_by cdi_FETCH-LOGICAL-c394t-9503ff788db2da30b5a864e6c00d74f97a5bcfa6e55642775b7736d2a8ad6d553
cites cdi_FETCH-LOGICAL-c394t-9503ff788db2da30b5a864e6c00d74f97a5bcfa6e55642775b7736d2a8ad6d553
container_end_page 68
container_issue 2
container_start_page 57
container_title International journal of health care quality assurance
container_volume 14
creator Newman, Karin
Maylor, Uvanney
Chansarkar, Bal
description This paper proposes an integrated approach to examining and dealing with the complex issue of nurse recruitment, retention, healthcare quality and patient satisfaction. The paper depicts and describes a generic conceptual framework or chain derived from a review of the literature on nurse recruitment and retention, service quality and human resource management. The chain is made up of the following components: NHS and Trust conditions and environment (internal quality) -service capability - nurse satisfaction -nurse retention - quality of patient care - patient satisfaction. The value of the chain is derived from its synthesis and display of the prime constituents or drivers of nurse satisfaction, quality of patient care and satisfaction. From this holistic picture it is possible for both national and local initiatives to be integrated in a mutually reinforcing way in order to achieve improvements in nurse recruitment, retention, quality of care and patient satisfaction.
doi_str_mv 10.1108/09526860110386500
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subjects Advertising campaigns
Conceptual structure
Education
Employee morale
Health care
Health care delivery
Health visiting
Human resources
Literature reviews
Midwifery
Morale
Nurses
Nursing
Patient satisfaction
Professional recruitment
Quality
Quality of care
Recruitment
Retention
Shortages
Training
Workforce
Working conditions
title The nurse retention, quality of care and patient satisfaction chain
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