The outpatient experience: results of a patient feedback survey

Patient surveys can be used to enable hospital management to evaluate the services they provide. This study shows high levels of patient satisfaction with the quality of their consultations and the attitude shown to them by medical staff. Patient feedback shows that despite the introduction of the P...

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Bibliographic Details
Published in:International journal of health care quality assurance 1998, Vol.11 (5), p.156-160
Main Authors: McKinnon, Katherine, Crofts, Paul D, Edwards, Rhiannon, Campion, Peter D, Edwards, Richard H.T
Format: Article
Language:English
Subjects:
Clinics
Consumer attitudes
Dermatology
Feedback
Health care
Hospitals
Kidney transplants
Liverpool
Outpatient care facilities
Outpatient treatment
Patient satisfaction
Patients Charter
Polls & surveys
Public speaking
Quality of service
Questionnaires
Studies
Surveys
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Summary:Patient surveys can be used to enable hospital management to evaluate the services they provide. This study shows high levels of patient satisfaction with the quality of their consultations and the attitude shown to them by medical staff. Patient feedback shows that despite the introduction of the Patients' Charter, waiting times from referral to appointment and delays in clinics are still identified as the main areas for improvement. Findings show that patients are, however, remarkably tolerant and understanding of the pressures and demands placed on outpatient staff.
ISSN:0952-6862
1758-6542
DOI:10.1108/09526869810230858