Longitudinal study of the results of continuous improvement in an industrial company

Purpose - The purpose of this paper is to show a real experience of how a scheme of continuous improvement has been gradually transformed, from a very unsuccessful start, passing through different phases and finally delivering results for the firm.Design methodology approach - The authors analyse th...

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Bibliographic Details
Published in:Team performance management 2008-01, Vol.14 (1/2), p.56-69
Main Authors: Marin-Garcia, Juan A, Pardo del Val, Manuela, Bonavía Martín, Tomás
Format: Article
Language:English
Subjects:
Continuous improvement
Cost reduction
Longitudinal studies
Organization theory
Performance management
Quality circles
Statistical analysis
Studies
Teamwork
Total quality
Workers
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Summary:Purpose - The purpose of this paper is to show a real experience of how a scheme of continuous improvement has been gradually transformed, from a very unsuccessful start, passing through different phases and finally delivering results for the firm.Design methodology approach - The authors analyse the evolution of the formal programs of continuous improvement of a firm in a traditional sector (food). The data for the research were gathered by means of participatory observation over the course of 18 months spent in the firm attending the meetings of the improvement teams.Findings - Both programs (individual and group) have proved to be very profitable for the company. However, there is no magic formula for the correct operation of the system of continuous improvement. The existing system has to be continually improved, correcting faults and trying always to contribute something new to re-launch the system regularly.Practical implications - This study has also permitted the authors to highlight the importance of continuous improvement in the firm from both the economic point of view and that of worker development.Originality value - The investigation aims to help to cover the lack of longitudinal case studies of continuous improvement.
ISSN:1352-7592
1758-6860
DOI:10.1108/13527590810860203