Putting tools to the test:senior executives rate 25 top management tools

Eight years ago, Bain & Company launched an annual survey to investigate the actual experience of companies that adopt leading management tools: Which tools are the most popular? How well do they work? And do they continue to deliver results over time? This article presents the answers to these...

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Bibliographic Details
Published in:Strategy & leadership 2001-06, Vol.29 (3), p.4-12
Main Author: Rigby, Darrell K.
Format: Article
Language:English
Subjects:
Brand loyalty
Customer retention
Customer satisfaction
Executives
Knowledge management
Management styles
Marketing
Pay for performance
Polls & surveys
Presidents
Quality management
Statistical data
Stockholders
Strategic planning
Success
Supply chains
Total quality
Value analysis
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Summary:Eight years ago, Bain & Company launched an annual survey to investigate the actual experience of companies that adopt leading management tools: Which tools are the most popular? How well do they work? And do they continue to deliver results over time? This article presents the answers to these questions, based on the latest (2000) North American survey results. On the one hand, 78 percent of respondents agreed that "Companies that use the right tools are more likely to succeed." Yet, at the same time, 82 percent agreed that "Most management tools promise more than they deliver." Senior executives fundamentally believe there are tools that can improve organizational performance, yet experience using these tools has also dampened their enthusiasm for the results. Includes a discussion of the 25 top management tools.
ISSN:1087-8572
1758-9568
DOI:10.1108/10878570110396086