Fallible decisions in management: learning from errors

Systems in the natural resource industry vary in their tolerance of human errors. Such operations are open to fallible decisions resulting from the way in which the organization deals with information. Organizations must therefore improve on their ability to learn from incidents in order to reduce t...

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Bibliographic Details
Published in:Disaster prevention and management 1996-05, Vol.5 (2), p.5-11
Main Authors: Blanco, José, Lewko, John H., Gillingham, David
Format: Article
Language:English
Subjects:
Accidents
Airlines
Aviation
Disaster management
Due diligence
Failure
Fatalities
Guidelines
Human error
Management
Management decisions
Natural resources
News media
Planning
Professionals
Quality control
Safety
Safety management
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Summary:Systems in the natural resource industry vary in their tolerance of human errors. Such operations are open to fallible decisions resulting from the way in which the organization deals with information. Organizations must therefore improve on their ability to learn from incidents in order to reduce the frequency and severity of errors. Presents information on fallible decisions from the management and cognitive sciences, as well as major disasters (for example Challenger; Herald of Free Enterprise). Describes a framework for increasing organizational learning through incident analysis and presents a five-step method for systematically analysing incidents.
ISSN:0965-3562
1758-6100
DOI:10.1108/09653569610112871