An integrated model of error management

Describes an integrated model of error management which includes: the external environment; the corporate environment; the manager and the managed; incident management; inquiries; and, learning from errors. Includes classification of error types with examples. By understanding this model organizatio...

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Bibliographic Details
Published in:Disaster prevention and management 1997-08, Vol.6 (3), p.186-190
Main Authors: Gillingham, David W., Blanco, José, Lewko, John H.
Format: Article
Language:English
Subjects:
Accountability
Classification
Decision making
Error cause identification
Errors
Ferries
Free enterprise
Human error
Management
Organizational learning
Quality control
Studies
Trucking industry
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Description
Summary:Describes an integrated model of error management which includes: the external environment; the corporate environment; the manager and the managed; incident management; inquiries; and, learning from errors. Includes classification of error types with examples. By understanding this model organizations can improve their ability to manage error.
ISSN:0965-3562
1758-6100
DOI:10.1108/09653569710172955