The effects of information quality of mobile information services on user satisfaction and service acceptance-empirical evidence from Finland

• Published in: Behaviour & information technology 2008-09, Vol.27 (5), p.375-385
• Main Authors: Koivumäki, T., Ristola, A., Kesti, M.
• Format: Article
• Language: English
• Subjects: Electronic commerce; Electronic information services; Exact sciences and technology; Finland; Information and communication sciences; information quality; Information science. Documentation; Library and information science. General aspects; mobile services; Sciences and techniques of general use; technology acceptance; Use and user studies. Information needs; User satisfaction; Wireless communications
• ISSN: 0144-929X; 1362-3001
• DOI: 10.1080/01449290601177003

Mobile services are steadily gaining greater foothold in everyday life, both in leisure and business. However, a real mobile services breakthrough, other than voice calls and SMS, has not yet been realized. This study focuses on how different dimensions of information quality affect consumers' satisfaction towards mobile information services and eventually the acceptance of these services. We analyze how these dimensions affect consumer satisfaction in both utilitarian and hedonic use contexts. Results show that all information quality dimensions have a statistically significant positive relationship with user satisfaction. User satisfaction in turn has a positive relationship with the intention to use a service again. Results also indicate that content is more important for users with hedonic goals.