Development and use of an indicator system for an addiction treatment center

The objective of this project was to develop and implement an indicator system, which delivered concise, specific and relevant information for the managers of the treatment departments. The project was carried out in The Jellinek Center, a treatment service for addiction in Amsterdam, The Netherland...

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Bibliographic Details
Published in:International journal of health care quality assurance 2002-04, Vol.15 (2), p.49-58
Main Authors: Nabitz, U.W, Walburg, J.A
Format: Article
Language:English
Subjects:
Addiction
Addictions
Ambulatory care
Amsterdam
Departments
Drug addiction
Health centres
Health facilities
Information systems
Infrastructure
Netherlands
Performance indicators
Statistical analysis
Substance abuse treatment
Systems analysis
Treatment
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Summary:The objective of this project was to develop and implement an indicator system, which delivered concise, specific and relevant information for the managers of the treatment departments. The project was carried out in The Jellinek Center, a treatment service for addiction in Amsterdam, The Netherlands. During a period of ten years the indicator system called Profile Package was developed and implemented in all departments. The results of the project are: a system and an infrastructure for producing a Profile Package for each team every quarter. The departments use five critical indicators and each department has added about 40 indicators to meet their needs. On the basis of the indicators the performance of the team can be monitored. An annual reviewing cycle and goal-finding procedure is established, which stimulates a results-orientation. The trend of the five critical indicators over a number of years shows that the results of the departments, working with the system, are positive.
ISSN:0952-6862
1758-6542
DOI:10.1108/09526860210421446