BPO as a Survival Tool in Uncertain Times

Approach outsourcing with an open mind. The BPO industry has moved well beyond delivery of volume-based voice and data work into highly complex industry and insight processes - think freight audit, tariff filing and maintenance, claims management, billing, exceptions management and marketing analyti...

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Bibliographic Details
Published in:Supply & demand chain executive 2010-01, Vol.11 (1e), p.9
Main Author: Augustine, Jaison
Format: Magazinearticle
Language:English
Subjects:
Business models
Cost control
Cost reduction
Freight forwarding
Guidelines
Initiatives
Logistics
Operating costs
Operating ratios
Outsourcing
Success
Online Access:Get full text
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Description
Summary:Approach outsourcing with an open mind. The BPO industry has moved well beyond delivery of volume-based voice and data work into highly complex industry and insight processes - think freight audit, tariff filing and maintenance, claims management, billing, exceptions management and marketing analytics.
ISSN:1548-3142
1948-5654