The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors

To date, the majority of studies on job satisfaction use either a global measure or the JDI measure. To extend current research, this study uses the seven dimensions of job satisfaction as described by Churchill et al. [Churchill, G.A., Ford, N.M., Walker, O.C. Measuring the job satisfaction of indu...

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Bibliographic Details
Published in:Journal of business research 2009-11, Vol.62 (11), p.1146-1151
Main Authors: Rutherford, Brian, Boles, James, Hamwi, G. Alexander, Madupalli, Ramana, Rutherford, Leann
Format: Article
Language:English
Subjects:
Commitment
Commitments
Emotional exhaustion
Emotions
Human resources
Job satisfaction
Job satisfaction Emotional exhaustion Commitment Turnover
Labour turnover
Personnel management
Sales management
Salespeople
Studies
Turnover
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Summary:To date, the majority of studies on job satisfaction use either a global measure or the JDI measure. To extend current research, this study uses the seven dimensions of job satisfaction as described by Churchill et al. [Churchill, G.A., Ford, N.M., Walker, O.C. Measuring the job satisfaction of industrial salesmen. J Mark Res 1974; 11 (3): 254-260.] to explore the relationship between job satisfaction, emotional exhaustion, organizational commitment and propensity to leave. Findings suggest that: 1) emotional exhaustion only relates to certain dimensions of job satisfaction and 2) job satisfaction dimensions related to organizational commitment and propensity to leave are not necessarily the same. Overall, this research provides an argument for the use of the seven dimension job satisfaction scale, as opposed to global measures or the JDI measure.
ISSN:0148-2963
1873-7978
DOI:10.1016/j.jbusres.2008.10.019