Formalization of reverse logistics programs: A strategy for managing liberalized returns

The ability to manage returns has become a critical success factor for many firms. Liberal returns policies are encouraging large volumes of returns, and reverse logistics programs are being used to recover returned assets that would otherwise be lost. However, lack of formal policy may inhibit reve...

Full description

Saved in:
Bibliographic Details
Published in:Industrial marketing management 2005-10, Vol.34 (7), p.749-757
Main Author: Autry, Chad W.
Format: Article
Language:English
Subjects:
Aftermarket parts
Automotive parts
Business management
Business strategies
Business studies
Capital returns
Empirical tests
Financial management
Formalization
Liberalized returns
Logistics
Management
Policy making
Product returns
Reverse logistics
Studies
U.S.A
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The ability to manage returns has become a critical success factor for many firms. Liberal returns policies are encouraging large volumes of returns, and reverse logistics programs are being used to recover returned assets that would otherwise be lost. However, lack of formal policy may inhibit reverse logistics effectiveness. This research examines the relationships between formalization, liberal policies, and related capabilities and overall effectiveness of reverse logistics programs for a sample of firms in the automobile aftermarket parts industry.
ISSN:0019-8501
1873-2062
DOI:10.1016/j.indmarman.2004.12.005