Formalization of reverse logistics programs: A strategy for managing liberalized returns

The ability to manage returns has become a critical success factor for many firms. Liberal returns policies are encouraging large volumes of returns, and reverse logistics programs are being used to recover returned assets that would otherwise be lost. However, lack of formal policy may inhibit reve...

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Published in:Industrial marketing management 2005-10, Vol.34 (7), p.749-757
Main Author: Autry, Chad W.
Format: Article
Language:English
Subjects:
Aftermarket parts
Automotive parts
Business management
Business strategies
Business studies
Capital returns
Empirical tests
Financial management
Formalization
Liberalized returns
Logistics
Management
Policy making
Product returns
Reverse logistics
Studies
U.S.A
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description The ability to manage returns has become a critical success factor for many firms. Liberal returns policies are encouraging large volumes of returns, and reverse logistics programs are being used to recover returned assets that would otherwise be lost. However, lack of formal policy may inhibit reverse logistics effectiveness. This research examines the relationships between formalization, liberal policies, and related capabilities and overall effectiveness of reverse logistics programs for a sample of firms in the automobile aftermarket parts industry.
doi_str_mv 10.1016/j.indmarman.2004.12.005
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source International Bibliography of the Social Sciences (IBSS); ScienceDirect Journals
subjects Aftermarket parts
Automotive parts
Business management
Business strategies
Business studies
Capital returns
Empirical tests
Financial management
Formalization
Liberalized returns
Logistics
Management
Policy making
Product returns
Reverse logistics
Studies
U.S.A
title Formalization of reverse logistics programs: A strategy for managing liberalized returns
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