Public service performance evaluation: A strategic perspective

Performance evaluation of government activities is essential in any democracy. Government, no matter the level (central/federal, state, or local), should be accountable and responsible to the electorate and a host of other stakeholders. Accountability involves, among other things, an assessment of p...

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Bibliographic Details
Published in:Public money & management 1993-10, Vol.13 (4), p.9-14
Main Author: Jackson, Peter M.
Format: Article
Language:English
Subjects:
Accountability
Administrative management
Administrative science
Business metrics
Decision making
Evaluation
Evaluation techniques
Government agencies
Local government
Means of action of administration
Monitoring systems
Organization and method services
Organizational learning
Performance evaluation
Policy analysis
Private sector
Public administration
Public sector
Public services
Strategic management
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Summary:Performance evaluation of government activities is essential in any democracy. Government, no matter the level (central/federal, state, or local), should be accountable and responsible to the electorate and a host of other stakeholders. Accountability involves, among other things, an assessment of policy outcomes, along with the means and processes used to deliver the policies. Were the policies suitable for the problems that the electorate wanted to be solved? Were the policies implemented efficiently and effectively? Did the electorate, taxpayers, and users of public services (often these aw distinct groups) obtain value-for-money?
ISSN:0954-0962
1467-9302
DOI:10.1080/09540969309387783