Focused issue on service management

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Bibliographic Details
Published in:Management science 1995-11, Vol.41 (11), p.1717-1825
Main Authors: Chase, Richard B, Heskett, James L, Roth, Aleda V, Jackson, III., William E., Kellogg, Deborah L, Darr, Eric D, Argote, Linda, Epple, Dennis, Sulek, Joanne M, Lind, Mary R, Marucheck, Ann S, Gal-Or, Esther, Dobbs, Ian M, Carmon, Ziv, Shanthikumar, J George, Carmon, Tali F, Sampson, Scott E, Weiss, Elliott N
Format: Article
Language:English
Subjects:
Consumers
Franchising
Management
Management research
Management techniques
Quality control
Service industry
Online Access:Get full text
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ISSN:0025-1909