Possible Ethical Implications in the Deployment of the EFQM Excellence Model

It may be quite rightly stated that the EFQM Model of the European Foundation for Quality Management is the basic reference model for those organisations whose aim is to achieve excellence. It offers an integral and integrating approach to the most relevant dimensions of the reality of the organisat...

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Bibliographic Details
Published in:Journal of business ethics 2002-08, Vol.39 (1/2), p.125-134
Main Author: Martín-Castilla, Juan Ignacio
Format: Article
Language:English
Subjects:
Business ethics
Business management
Business studies
Community associations
Community life
Environmental ethics
Ethical codes
Ethical instruction
Ethics
Europe
Financial management
Information economics
Internal customers
Leadership
Management
Marketing strategies
Moral judgment
Organization
Quality management
Responsibility
Society
Studies
Sustainability
Total quality
Values
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Summary:It may be quite rightly stated that the EFQM Model of the European Foundation for Quality Management is the basic reference model for those organisations whose aim is to achieve excellence. It offers an integral and integrating approach to the most relevant dimensions of the reality of the organisation and permits the establishment of framework that is both objective and rigorous and based on a structured diagnosis. The EFQM Excellence Model is based on a humanist approach that situates the client (in all aspects/senses) as the centre and ultimate reason of the activity of the organisation, emphasizing the role of the latter as a responsible member of the community. An ethical approach is therefore adopted as the best way to serve the long-term interest of the organisation and the people that integrate it (as well as their sustainability in time), exceeding expectations and the policy of society in general. This article analyses in depth, and from the point of view of ethics (one of the key aspects in the search for excellence), the possible ethical implications in the deployment of the nine basic criteria of the EFM Excellence Model which facilitate the understanding of the most relevant dimensions of the reality of an organisation.
ISSN:0167-4544
1573-0697
DOI:10.1023/A:1016344304416