Improving IT quality: the basics to boost service and cut costs

While IT has been widely used to facilitate right-sizing, the role of IT in the quality movement has been proven but underutilized. Companies focusing on quality to increase revenues have seen dramatic results, improving products and services severalfold, with half the number of employees. IT has he...

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Bibliographic Details
Published in:Information management & computer security 1995, Vol.3 (5), p.3-7
Main Author: Nolan, Richard L
Format: Article
Language:English
Subjects:
Benchmarks
Best practice
Business management
Computer applications
Cost control
Cost reduction
Customer services
Information technology
Operations management
Operations research
Quality management
Quality of service
Total quality management
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Summary:While IT has been widely used to facilitate right-sizing, the role of IT in the quality movement has been proven but underutilized. Companies focusing on quality to increase revenues have seen dramatic results, improving products and services severalfold, with half the number of employees. IT has helped those organizations design goods that are easier to manufacture, improve new product cycle time through cross-functional integration of systems, and use electronic networks to speed up communications internally and with suppliers and customers.
ISSN:0968-5227
2056-4961
2056-497X
DOI:10.1108/09685229510104936